If you run into the unfortunate chance that you need to return one of our products from Marine Fiberglass Direct, this page will help you out into the process you need to take.
The very first thing you need to do is contact us on our contact page or email us: info[at]marinefiberglassdirect.com (replace [at] with @). You need to explain exactly what happened. You will also need to email us over photos of the product and box your item was shipped in. For any return you have to contact us within 30 days of receiving your product. If you do not contact us within 30 days after receiving your product (using tracking number information), we reserve the right to deny the return. No exceptions.
All returns must meet the following requirements. Any return that does not meet the requirements will be denied.
All of our products are inspected before being packed away for shipment.
- We are not responsible, nor liable, for the installation, malfunction or any use or misuse of the products sold by Marine Fiberglass Direct. Those products will not be eligible for a return or an exchange.
- These parts are intended to be installed by professionals.
- Using or installing any product sold by Marine Fiberglass Direct on a boat, dock, pool, motor vehicle, motorcycle, hot tub or any other place is at your own risk.
- Product was damaged when you took it out of the box.
- You received the wrong product
- Products you don't like or need within 30 days (see exception to this bullet point below, 1a)
If your product was damaged, you must send us pictures to review them. You can send them to info[at]marinefiberglassdirect.com (replace [at] with @) with a full explanation of what happened.
When you do have an acceptable return (after our review), you will be responsible for packaging up your item(s). Your return must be adequately packaged for safe shipment. You will then have to take it to a shipping parcel. The shipping parcel must be able to provide a tracking number. We will either give you a return shipping label after approving your return or you will ship it out yourself with our RMA/Order number and you will then need to provide us with a tracking number once package is dropped off. Product must be returned in new condition with all original packaging, manuals, parts, etc. If product appears to have been installed, or it appears as though someone has attempted to install it, your return will be denied. Absolutely no exceptions.
1a) For products you don't like or you just changed your mind about, Marine Fiberglass Direct has the right to charge up to a 25% restocking fee and buyers are responsible for the shipping back to us. No exceptions. Prior to the shipment back to us we will provide the buyer with a RMA # and the buyer is required to provide us with a tracking number. The other option is for us to provide a return shipping label and we would then (after we receive and approve the product) give a refund minus the shipping cost.
Non Accepted Returns:
- Any custom made products
- After any item has been installed
- Any product that does not have all the parts/manuals that were originally shipped with the product
- Any product that was damaged in the shipment back to Marine Fiberglass Direct. The buyer would have to open a case with the shipping company they used.
We will charge a 15% restocking fee on any orders over $1,000. No exceptions.
If by chance we feel that there was any foul play with the product to get an automatic return, we do have the right to refuse the return with no refund.
ANY returns/exchanges no matter what the circumstance is, buyer must pay for return shipment. No exceptions. No matter what the reason may be, if an international order needs to come back to Marine Fiberglass Direct, the buyer must pay for shipment back. Marine Fiberglass Direct is also not liable for the payment of any type of duties or taxes that are required to cross borders. Marine Fiberglass Direct will NOT lower the cost on an invoice amount to save from duties or taxes.
For an exchange, we will give you a return shipping label via email. We will NOT send out the exchanged product until we receive the original product that was sent out. Absolutely no exceptions. You will be responsible for packaging up your item(s). Product must be returned in new condition with all original packaging, manuals, parts, etc. If product appears to have been installed, or it appears as though someone has attempted to install it, your exchange will be denied and a 25% restocking fee may be applied. Absolutely no exceptions.
All of our electronics boxes are warranted against defects in materials and workmanship for a period of one year from date of purchase. This warranty applies only to the original owner. This warranty does not cover damage from accidents, failure to maintain properly, negligence, or normal wear and tear.
We reserve the right to change these terms at any time. (last updated 8/9/2015)